The customers are already yours.
They just need a call.
Taj Tyres has years of past customers sitting in a list. Most drift off, not because they had a bad time, but because nobody reminded them their MOT was due. We built Taj an agent that rings them and books them back in.
A good customer is easy to lose. You just stop calling them.
Most people forget about their tyres and their MOT until the warning light comes on. By then the nearest garage gets the job, whether that is Taj or not.
Taj already has all these people on file. Hundreds of them. But working that list means someone on the phone for hours, and a busy garage does not have those hours spare. So the list sits there, quiet.
Nobody has hours spare to phone hundreds of old customers.
MOT and tyre dates slide past with no reminder.
The customer books elsewhere and thinks Taj forgot them.
An agent that works the list, so the team never has to.
It calls out in a warm, natural voice, gets to the point, and books the ones who say yes. The garage just watches the bookings land.
Rings the due list every week
It works through the customers whose MOT or tyres are coming up, one after another, all week.
Offers a time and books it
It finds a slot that suits and drops the appointment straight into the diary.
Texts a confirmation
The date and time land in the customer's pocket before the call even ends.
Opens with the recording notice
Every call states that it may be recorded. GDPR handled in the first sentence, not the small print.
Shows every result
Booked, call back later, or not now. Every outcome sits on one simple dashboard the next morning.
A friendly call out. A booking straight back.
Saturday 9:30am
Reply CHANGE to move it.
Dave might not have thought about his MOT for another month. By then someone else would have had the job.
Small percentages, real money.
Illustrative figures for a typical reactivation week, not verified results for one client. Real numbers depend on list size, how many pick up, and average job value.
We had years of customers sitting in a spreadsheet doing nothing. Now they get a call when they are due, and they book. It is like having someone on the phone all day without paying for one.
Taj
Taj Tyres & MOT Station, Southampton
Four steps, running quietly in the background.
Pull the list
Each week the customers coming due are gathered into a call list.
Call them
The agent rings each one, opens with the recording notice, and mentions the MOT.
Book the slot
If they are in, it books a time in the diary and texts a confirmation.
See the results
Every outcome lands on one dashboard. No chasing, no phone time.
What people ask about outbound.
What does the agent actually do? +
Can the public ring it to test it? +
Does it say the call may be recorded? +
Are the numbers on this page real? +
How quickly can it go live? +
How much does it cost? +
Your best customers are already in your list. They just need calling.
If you have hundreds of past customers you never get round to phoning, let's have a chat about what an outbound agent could do with them.